Kraut, R. E. & Resnick, P. (2012)Building successful online communities: Evidence-based social design. Cambridge, MA: MIT Press.

Below are pre-copy edited drafts of the chapters:

  • Resnick, P. & Kraut, R. Introduction [PDF]
  • Kraut, R. E. & Resnick, P. Encouraging contributions to online communities [PDF]
  • Ren, Y, Kraut, R. E. & Kiesler, S. Encouraging commitment in online communities [PDF]
  • Kraut, R. E., Burke, M. & Riedl, J. Dealing with newcomers [PDF]
  • Kiesler, S, Kittur, A., Kraut, R., & Resnick, P. Regulating behavior in online communities [PDF]
  • Resnick, P, Konstan, J & Chen, Y. Starting a community. [PDF]

A third party summary of the book is available at

Computers, Phones, and the Internet

Kraut, R. E., Brynin, M. & Kiesler, S. (2006). Computers, Phones, and the Internet: Domesticating Information Technology. NY: Oxford University Press. [PDF]

Committee on Telecommuting and Technology. (1994). Washington, DC: National Academy Press. Research recommendations to facilitate distributed work.
  Turner, J. & Kraut, R. E. (Eds.). (1992). Sharing perspectives: Proceedings of the Conference on Computer-Supported Cooperative Work. NY: Association of Computing Machinery.
  Galegher, J., Kraut, R. E., & Egido, C. (Eds.) (1990). Intellectual teamwork: Social and technological bases for cooperative work. Hillsdale, NJ: Lawrence Erlbaum Associates.

Kraut, R. E. (Ed.). (1987) Technology and the transformation of white-collar work. Hillsdale, NJ.: Lawrence Erlbaum Associates.
Hartmann, H., Kraut, R. E., & Tilly, L. (1986). Computer chips and paper clips: Technology and women's employment. Washington, DC.: National Academy Press